Some HP models won't operate with non-HP ink, a supposed anti-fraud tactic
of ConsumerAffairsA federal judge in California has dismissed a class action lawsuit accusing tech giantHP Inc.of unfairly locking consumers into using only its branded ink cartridges in HP printers, dealing a blow to critics of the companys controversial ink practices.
The lawsuit, filed on behalf of consumers, alleged thatHPs firmware updatesintentionally disabled printers when non-HP or refilled ink cartridges were used, effectively forcing customers to buy HPs own and often more expensive ink products. Plaintiffs argued this behavior was deceptive and anti-competitive.
However,U.S. District Judge Beth Freemanruled this week that the plaintiffs failed to demonstrate sufficient harm under consumer protection laws and that HP had adequately disclosed its ink compatibility policies in product materials and user agreements.
The "Dynamic Security" controversy
At the center of the case was HPs use of what it callsDynamic Security a software feature introduced in many HP printers that prevents the use of third-party ink cartridges not recognized as HP-authorized. Critics have long argued that the feature misleads consumers and inflates the long-term cost of printer ownership.
HP has maintained that the security feature is intended to protect printer functionality, reduce fraud, and ensure optimal print quality. The company also says Dynamic Security is clearly disclosed at the time of purchase.
Consumer advocacy reaction
Consumer rights groups reacted with disappointment to the ruling, calling it a missed opportunity to challenge what they see as a monopolistic grip on the ink market. Locking customers into a single brand of ink especially without their clear consent is not only anti-consumer, its anti-competitive, said a spokesperson from the nonprofit groupPublic Knowledge.
HP welcomed the court's decision, stating: We are pleased with the outcome and continue to stand by our commitment to product integrity, print quality, and customer satisfaction. We clearly inform customers about our ink policies.
Whats next?
Although the lawsuit has been dismissed, legal experts say the broader debate over printer ink restrictions is far from over. Some lawmakers have also expressed interest inre-examining consumer protectionsin the digital products space, especially regarding software updates that change product functionality after purchase.
Meanwhile, consumers continue to look for affordable printing options and increasingly question the real cost of that inexpensive printer.
An easy solution
Consumers who are looking for ease of use and affordability would do well to look at laser printers instead of ink-jet models. An inexpensive black-and-white laser printer from Brother, Canon or HP cost a little bit over $100 and will print for months on a laser refill, depending on usage.
Laser refills cost around $22,are easy to install and aren't prone to smudging, like ink.
Sign up below for The Daily Consumer, our newsletter on the latest consumer news, including recalls, scams, lawsuits and more.
Posted: 2025-03-24 21:31:00
