Over 120 stores have now been equipped with the technology
With many retailers changing shoppers checkout experience, Sams Club is trying to make the process faster and more efficient for consumers.
How are they doing it? AI.
Rather than waiting for a Sams Club employee to verify your receipt before exiting, which can slow things down and take a bit of time, the membership club has turned to artificial intelligence. The new receipt verification system has officially rolled out in over 120 stores across the country, effectively getting shoppers through the exit faster than before.
Im incredibly proud of this innovation and dedication of our team to deploy this member experience technology at scale, said Todd Garner, chief product officer, Sams Club. Both exit technology and Scan & Go are driving new levels of convenience and raising member satisfaction among members.
How does it work?
The goal of the new technology is to confirm that shoppers are leaving with everything they paid for and nothing else. However, instead of waiting for an employee to do a manual check, the new technology gets the job done faster.
Now, exit areas in hundreds of Sams Club locations have been updated to include devices that take pictures of shoppers carts and verifypayment.
The implementation of this technology was a natural fit atSams Club because of the setup already in place for Scan & Go. This feature allows shoppers to bypass standard checkout by using the Sams Club mobile app to scan purchases as members move throughout the store.
With AI working in the background to continually speed up the process, this digital innovation not only streamlines the members' exitbut allows members to refocus their time and expertise to assisting members and ensuring they have an enjoyable shopping experience, the company said in a statement.
Getting out of the store faster
With this new technology, Sams Club is achieving its goal of helping shoppers get out of the store faster. Since the AI software has been deployed in 20% of Sams Club stores, shoppers have been leavingthe store nearly 25% faster.
The goal now is to expand this new technology into all 600 Sams Club locations by the end of the year.
Photo Credit: Consumer Affairs News Department Images
Posted: 2024-05-03 11:02:56
